The ACSW does not accept anonymous complaints. The Health Professions Act specifies that complaints must be written and signed. The registered social worker who is the subject of the complaint receives a copy of the complaint. It includes the name of the person who made the complaint, but not their contact information. The person who made the complaint remains involved throughout the complaints process. In some circumstances, the associate complaints director may act independently on information if there is a public protection concern.
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